Privacy Policy

1. Data controller

The controller is Simius Flight Simulator ApS, Sofia Center, 53 Konstantin Stoilov Street, 1202 Sofia, Bulgaria.

For questions about personal data, contact us at flyone@simius.bg

2. Data we collect

We may collect your name, email address, phone number, booking details, information included in your message, and data needed to process payment. We do not store complete payment card details.

The website may automatically receive technical data such as IP address, device type, browser, pages visited, and cookie data, depending on your consent.

3. Purposes and legal bases

We use data to answer requests, manage bookings and gift vouchers, process payments, issue documents, and provide support. The legal basis is performance of a contract or steps taken at your request before entering into one.

We may use data for website security, fraud prevention, and legal compliance, where required by law or necessary for a legitimate interest that does not override your rights.

Marketing messages are sent only with valid consent or another lawful basis. You may withdraw consent at any time without affecting processing carried out before withdrawal.

4. Providers and recipients

We may share necessary data with providers supporting hosting, payment, email, technical analytics, and website operations. They process data only under our instructions and applicable legal obligations.

Where a provider transfers data outside the European Economic Area, we use GDPR safeguards such as an adequacy decision or standard contractual clauses, as applicable.

5. Retention

We retain data for as long as necessary for the purpose collected, for the duration of the contractual relationship, and afterwards as required by accounting, archiving, and limitation periods. Marketing data is retained until consent is withdrawn or an objection is made.

6. Your rights

You have rights of access, rectification, erasure, restriction of processing, portability, and objection under the GDPR. You also have the right not to be subject to a decision based solely on automated processing where the GDPR conditions apply.

Where processing is based on consent, you may withdraw it at any time without affecting earlier lawful processing. flyone@simius.bg

To exercise your rights, contact flyone@simius.bg

7. Cookies

We use necessary cookies for website operation and may use optional cookies for preferences, statistics, or marketing only where permitted by your consent. You can change your choices through the cookie banner or your browser settings.

8. Security

We apply reasonable technical and organisational measures to protect data against unauthorised access, loss, alteration, or disclosure. No internet transmission can be guaranteed to be completely secure.

9. Complaints

If you believe that processing your data infringes your rights, you may contact us first using the details below. You also have the right to complain to the Commission for Personal Data Protection (CPDP), the Bulgarian supervisory authority. Official website: https://www.cpdp.bg/

10. Changes

We may update this policy to reflect changes to our services, the law, or processing activities. The current version is the one published on this page.